Downtime Process

In the event of an outage please notify Customer Support and see instructions below. If you are experiencing a cyber security breach, notify Customer Support immediately.

MayoACCESS Ordering Application or Client Internet is unavailable.

If MayoACCESS ordering application or your internet is down for an extended period, send batch sheets from your laboratory information system (LIS) or wait for MayoACCESS or your internet to become available.

If sending your internal LIS batch sheet, it must include the following:

• Client account number
• Two patient Identifiers
• MCL test name
• MCL test code
• Ask-at-order entry questions and answers
• Batch sheet temperature
• Indication of any shared specimens

Client Laboratory Information System is unavailable.

If your internal LIS is down, orders may be placed manually in MayoACCESS ordering application or held until your system is available.

MayoACCESS Ordering Application and Client LIS are unavailable.

The downtime form should be used if MayoACCESS ordering application and your LIS are both unavailable.

New York Clients Only- Informed consent is required for all genetic testing.

Document on the request form or electronic order that a copy of the consent is on file.

• Informed Consent for Genetic Testing (T576)
• Informed Consent for Genetic (Spanish) (T826)

Downtime Form

Note: Print the downtime form in advance so that it is available in the event your internet is not accessible.

Training Modules