Welcome to Mayo Collaborative Services, Inc.’s website, an online information and communications service provided by Mayo Collaborative Services, Inc., and its service lines including Mayo Clinic Laboratories, Mayo Clinic BioPharma Diagnostics, and Mayo Clinic Cardiovascular Services (collectively herein referred to as “MCS”, “We” or “Us”).
These Terms of Use apply to your use of the MCS’ website in its entirety (the “Site”), although additional conditions, restrictions, terms, services, and policies, including but not limited to billing requirements, test parameters, the Privacy Policy, posted or referenced on the Site may also apply. You understand and agree that the Site is provided by MCS, not Mayo Clinic and the that the Site is not intended to be and does not constitute a solicitation of business anywhere on behalf of MCS, Mayo Clinic, or any affiliated corporations. For clarification, other Mayo Clinic websites are subject to different terms of use as indicated therein. MCS may modify these Terms of Use at any time, and such modifications shall be effective immediately upon posting the modified terms and conditions on the Site. You agree to review the agreement periodically to be aware of such modifications, and your accessing or using the service constitutes your acceptance of the agreement as it appears at the time of your access or use. From time to time, MCS may offer Site visitors the opportunity to participate in additional features or services through this Site. You may be required to enter into additional agreements or authorizations before you can access such features or services.
This Site provides information about our company and its wholly owned subsidiaries, and the products and services offered by each of them, including, but not limited to diagnostic health testing and services, data analysis, and clinical trials capabilities. Healthcare professionals should exercise their own clinical judgment when using our content, tools, or databases. If you are a patient or healthcare consumer, you should not use information found on this Site to replace a relationship with your physician or other healthcare professional and should not rely on that information as professional medical advice. Always seek the advice of your physician or other qualified healthcare provider concerning questions you have regarding a medical condition, and before starting, stopping, or modifying any treatment or medication. The information (including, without limitation, advice, and recommendations) and services on this Site are intended solely as a general educational aid and are neither medical nor health care advice. Nothing contained in this Site is intended to be used for medical diagnosis or treatment or should be considered medical advice, services, diagnosis, or treatment by MCS.
IF YOU HAVE OR SUSPECT THAT YOU HAVE A MEDICAL PROBLEM OR CONDITION, PLEASE CONTACT A QUALIFIED HEALTHCARE PROFESSIONAL IMMEDIATELY. IF YOU ARE IN THE UNITED STATES AND ARE EXPERIENCING A MEDICAL EMERGENCY, PLEASE CALL 911 OR CALL FOR EMERGENCY MEDICAL HELP ON THE NEAREST TELEPHONE.
While MCS attempts to keep all the information on the Site up to date, this makes no warranties or representations as to the correctness or accuracy of the content of the Site and assumes no responsibility for any consequences relating directly or indirectly to any action or inaction you take based upon the information and material on this Site. It is possible the Site could include typographical errors, inaccuracies, or other errors that are unauthorized additions, deletions, and alterations, including those made to the Site by third parties. In the event that an inaccuracy arises, please inform MCS so that it can be corrected. MCS reserves the right to unilaterally correct any inaccuracies on the Site without notice. Your use of the Site is subject to the additional disclaimers and caveats that may appear throughout these terms and conditions and the Site. You assume the entire risk of loss in using this Site and materials contained in the Site.
Our Privacy Policy describes how MCS collects information about you and how we use, disclose, and protect that information.
The Site is intended for use by individuals 18 years of age or older. This Site is not directed for use by children under the age of 18. Users under the age of 18 should get the assistance of a parent or guardian to use this Site.
By utilizing the Site, you are agreeing that you will not:
Violations of system or network security may result in civil or criminal liability. MCS will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations.
In the event access to the Site or a portion thereof is limited by requiring a user ID and password (“Protected Areas”), you agree to access Protected Areas using only your user ID and password as provided to you by MCS. You agree to protect the confidentiality of your user ID and password and not to share or disclose your user ID or password to any third party. You agree that you are fully responsible and liable for all activity occurring under your user ID. You understand that MCS will monitor your access to Protected Areas, and your access to the Site may be revoked by MCS at any time with or without cause.
By utilizing the Site, you are agreeing to the following:
For questions about billing please view the General Billing webpage or contact mcsiacctsrec@mayo.edu.
MCS may, in its sole discretion, terminate your account or your use of the Site at any time. You are personally liable for any orders that you place or charges that you incur prior to termination.
MCS reserves the right to change, suspend, or discontinue all or any aspects of the Site at any time without prior notice.
If you submit, upload, or post any comments, ideas, suggestions, information, files, videos, images, or other materials to us or our Site (“User-Generated Content”), you agree not to provide any User-Generated Content that (1) is defamatory, abusive, libelous, unlawful, obscene, threatening, harassing, fraudulent, pornographic, or harmful, or that could encourage criminal or unethical behavior, (2) violates or infringes the privacy, copyright, trademark, trade dress, trade secrets, or intellectual property rights of any person or entity, or (3) contains or transmits a virus or any other harmful component. You agree not to contact other users of the Site through unsolicited e-mail, telephone calls, mailings, or any other method of communication. You represent and warrant to MCS that you have the legal right and authorization to provide all User-Generated Content to MCS for the purposes and MCS’ use as set forth herein. MCS shall have a royalty-free, irrevocable, transferable right and license to use the User-Generated Content in whatever manner MCS desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from, and/or sell and/or distribute such User-Generated Content and/or incorporate such User-Generated Content into any form, medium, or technology throughout the world. MCS is and shall be under no obligation (1) to maintain any User-Generated Content in confidence; (2) to pay to you any compensation for any User-Generated Content; or (3) to respond to any User-Generated Content.
MCS does not regularly review posted User-Generated Content but does reserve the right (but not the obligation) to monitor and edit or remove any User-Generated Content submitted to the Site. You grant MCS the right to use the name that you submit in connection with any User-Generated Content. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any User-Generated Content. You are and shall remain solely responsible for the content of any User-Generated Content. MCS and its affiliates take no responsibility and assume no liability for any User-Generated Content submitted by you or any third party.
The Site contains links to other sites operated by third parties, including but not limited to third party sites that may display the MCS or Mayo Clinic trademarks (“Third-Party Sites”). These links are available for your convenience and are intended only to enable access to these Third-Party Sites and for no other purpose.
MCS does not warrant or make any representation about the substance, quality, functionality, accuracy, fitness for a particular purpose, merchantability or any other representation about any Third-Party Site or its content. A link to a Third-Party Site on the Site does not constitute sponsorship, endorsement, approval, or responsibility for any Third-Party Site. MCS makes no representation or warranty as to any products or services offered on any Third-Party Site. The conditions of use and privacy policy of any Third-Party Site may differ substantially from the conditions of use and legal notices that apply to your use of the Site. Please review the conditions of use for all Third-Party Sites for more information about the terms and conditions that apply to your use of Third-Party Sites.
We do not accept paid advertisements or sponsorships on this Site.
The marks “Mayo,” “Mayo Clinic,” “Mayo Clinic Health System,” “Mayo Clinic Laboratories” and the triple-shield Mayo logo are trademarks and/or service marks of Mayo Foundation for Medical Education and Research. The content and design of this Site is protected by U.S. and international copyright laws. You may not copy, reproduce, republish, upload, post, display, transmit, or frame any of these materials without prior written consent from the copyright owners, except that you may view, download, display, and print a single copy of these materials on a single computer for personal, noncommercial use only, so long as: you do not alter or modify the materials in any way; you include all applicable notices and disclaimers (including copyright notices); and you do not use the materials in a way that suggests an association with MCS, Mayo Clinic or an affiliated MCS or Mayo Clinic entity. You understand and agree that title to these materials shall not pass to you or any other user.
Requests to reuse material from the Site should be directed to RSTMCLMedEditors@mayo.edu.
You understand and agree that the site and any services, products, content, or information contained on or provided by the Site are provided on an “as is” basis and “with all faults”. MCS does not make any express or implied warranties, representations, or endorsements whatsoever (including without limitation warranties of title or noninfringement or the implied warranties of merchantability or fitness for a particular purpose) with regard to services or any merchandise, information, product, or service provided through the Site. In addition, MCS does not guarantee that use of the Site will be free from technological difficulties including, but not limited to, unavailability of information, downtime, service disruptions, errors, mistakes, inaccuracies of content or materials, viruses, or worms. You understand that you are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for accuracy of data input and output.
The use of the Site is entirely at your own risk, and in no event shall MCS be liable for any direct, indirect, incidental, consequential, special, exemplary, punitive, or any other monetary or other damages, fees, fines, penalties, or liabilities arising out of or relating in any way to this service, or sites accessed through this service, and/or content or information provided herein. Any claims against MCS and MCS’ liability relating to a product or service purchased in relation to the Site is limited to the amount you paid for the product or service. Your sole and exclusive remedy for dissatisfaction with the Site or service is to stop using the service. You hereby acknowledge that this paragraph shall apply to all content, merchandise, and services available through the Site. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
You agree that you will defend, indemnify, and hold harmless MCS from and against any damages, losses, liabilities, judgments, costs, or expenses (including reasonable attorneys' fees and costs) against or incurred by MCS arising out of a claim by a third party relating to your breach of these Terms of Use or applicable law, User-Generated Content and any other materials you post or allow to be posted to the Site, your use or access of the Site, access of this Site by anyone using your user ID and password, or any other actions taken by you on the Site.
You agree that any dispute or claim (including personal injury claims) related to your use of the Site shall be governed by the laws of the State of Minnesota. The exclusive forum for actions between the parties is the District Court of Minnesota sitting in Olmsted County, Minnesota. These Terms of Use also apply to anyone submitting a claim on your behalf. This website can be accessed from the United States and other countries worldwide. Since the laws of each state or country may differ, you agree that the statutes and laws of the State of Minnesota, without regard to any principles of conflicts of law, will apply to all matters relating to the use of this Site.
MCS makes no representation that material on the Site is appropriate or available for use in other locations and accessing them from territories where their content is illegal is prohibited. Those who choose to access the Site from other locations do so on their own initiative and are solely responsible for compliance with applicable laws.
If you have any questions about the Site or the content included in the Site, please view the Customer Service webpage or contact us at mcl@mayo.edu.
These Terms and Conditions were last reviewed and updated on May 1, 2024.
You can view or save the Mayo Clinic Laboratories policies. If you have questions about test performance or related policies, contact Customer Service.